This post is part of a series describing customer segments that are especially valuable to retailers. For each group, we’ll break down their unique characteristics, what kind of brands could benefit from getting in front of them and how they could be identified.
The Lake Entertainer
Today we’re going to take a closer look at a creature native to my own land of Minnesota and its 10,000 lakes: the cabin owner. In and around the Twin Cities, it’s fairly common for well-off families to own or have access to a cabin within a few hours’ drive. For families lucky enough to have a lake place, many weekends in the short Minnesota summer are spent at the lake.
Each lake is different of course. But some common themes emerge when considering what it’s like at a Minnesota lake in the summer.
Lake places are made for gathering and lake place owners often invite friends and family to the lake. Summer doesn’t last long in the upper Midwest and weekends are precious. As a host there’s an obligation to entertain guests well, including making memorable meals (usually some form of barbeque,) campfires and lake toys for splashing in and around the water. This means that hosts are especially interested in products that are capable of creating a wow factor with guests.
There’s a kind of spending justification that can go along with this too. For a lot of cabin owners, they take on the expense of buying and maintaining a lake place because it allows them to spend more time with those they love. Splurging on the little extras that might make that time more enjoyable is easy knowing that these opportunities are precious and fleeting.
At the lake, the vibe is casual punctuated with the odd and outrageous. A cabin can be a place to express personality with bold decor choices that wouldn’t fly at home. And when it comes to entertainment, the weird and the extreme can come out in the form of homemade contraptions, bizarre themes and outsized dimensions.
There is a one upsmanship involved with other groups around the lake that can magnify this effect. Again, any product that is bold enough to stand out, or unique enough to represent a personal passion, has a good shot at the lake.
A High Lookyloo Factor
One of the best ways to enjoy the lake is by boat. We can divide motorized boat traffic into a few major types. There are fishing boats looking for smallmouth bass and northern pike, parents in ski boats pulling kids on tubes, jet skis zipping around in circles and a handful of powerful wake setting boats full of young adults blasting music while wakeboarding or surfing. But the most ubiquitous boat found on the water has got to be the slow moving pontoon boat.
Pontoons excel at creating a comfortable cruise for groups of up to 12 people of all ages. The classic plan when filing onto the boat for a pontoon ride is to set the throttle just above idle speed and crawl along the perimeter of the lake, enjoying the sun and gazing at all of the impressive lake houses.
These floating platforms make for all kinds of conversation, but eventually the talk usually revolves around what other people that live on the lake are doing at their place: cabin improvements under way, the boats they have, their towables and rest of the lake toys they’re using.
This creates a natural kind of window shopping experience for cruisers, as well as a “keeping up with the Joneses” effect. The scores of pontoons doing laps each day represent a uniquely potent environment for word of mouth marketing.
Meet the Lake Entertainer Buyer Profile
Stir these factors together and you’ve got a valuable prospect profile for relevant brands in a context for free spending.
Higher than average household income
Cares about entertaining friends and family and wants to impress neighbors around the lake
Considers the lake a form of ‘vacation mode’ which can lead to looser spending choices
Readily influenced by other lake owners in close proximity and able to affect referral purchases
Open to impulse buying of niche products that are personal or outrageous as a form of self expression
Product categories that should seek the Lake Entertainer
There is a huge range of products that could apply to this buyer profile. Here are a few example categories.
Personalized decor and entertaining items
Tools for cooking for a crowd e.g. pellet smokers, Yeti coolers
Bizarre inflatables and towables
Outdoor entertaining gear, especially drinkware
Products for documenting the weekend e.g. action camera
Reaching Lake Entertainer Prospects
So what are some ways to find these valuable buyers? A few suggestions.
Tax records can provide mailing addresses at popular recreational lakes for mailings or for matching with identity resolution services
Using Facebook, target fans of products that are mostly dedicated to maintaining a lake place such as ShoreMaster docks and lifts.
Run social contests to incentivize user generated content from customers
Offer to sponsor lake association events with cash or in-kind donations
Enter a float in the local 4th of July parade
Create an email newsletter with news and stats by lake
That’s it for this installment of Ideal Customer Profiles. Enjoy the summer while it’s here!
When considering potential products and services to offer, it can be useful to look at the nature of the target audiences involved. Inbound marketing based on niche communities represent the ultimate dream for retailers that want to sell direct at incredible margins. Some groups can be more readily persuaded to buy online and to help evangelize a product solution.
So what does an ideal niche look like? Here’s a checklist of desirable audience traits to test product ideas against.
Traits of an ideal niche audience
Readily targetable – using advertising or organic means, it’s possible to make content and messaging available to your group. Having a unique user persona is great but it will be of limited use if you’re not able to identify similar users in the marketplace or to reach them.
Impressionable – Some groups are more open to persuasion than others. Users that follow influencers on social media or that read learning publications or videos, show that they are interested in advice and suggestions.
Self-motivated – Offering utilitarian products has its place. For the small brand selling online though, it’s especially helpful to operate in an industry where the users are motivated by personal passion. That could be a cause, a personal hobby, a mark of individualism or other thing that generates emotion.
Buying power – Audience members should be willing and able to buy online. That doesn’t necessarily mean that they’re ultra wealthy as long as they have some discretionary income. These users should be comfortable moving from browse to purchase without getting overly caught up with privacy or security concerns.
Part of a community – If there isn’t a place to discuss the industry you can always create something and add value by cultivating it. But it’s even better if there’s an existing one that you can leverage and participate in. Online discussion boards or meetups provide a great way to hear from potential customers directly and you can mine the existing chatter for clues about what motivates purchasing behavior.
Example Niches – Meat Thermometers and Carbide Chisels
Hobbyists that don’t do work as a professional but that want to dabble are a prime opportunity for niche brands. There are plenty of weekend warriors that want to buy their way into upping their game, whatever that game may be. One example of a brand that benefits from this kind of audience is Thermoworks, who is the undisputed leader in digital meat thermometers. Chefs swear by the Thermapen, considered the Cadillac of instant read thermometers for its accuracy and speed. Home chefs likely have very little need for a thermometer that can measure accurately to the tenth of a degree, or that can create a readout in 3 seconds instead of 10 seconds. But if they just spent thousands on a new outdoor kitchen and want to follow their Big Green Egg recipes closely, spending $100 to get the best thermometer seems worth it. This kind of narrow focus has allowed Thermoworks to attain an enviable market leader position and they have such a cult following that they can afford to avoid marketplaces like Amazon.com entirely.
The content opportunity for brands catering to a specific niche is to show the output that pros get out of their high end tools. By demonstrating what’s possible, ambitious amateurs are offered a tempting shortcut to improving their own skills. And while huge hobby categories like woodworking have been crowded with vendors forever, there are sub-categories with specialized tools like creating bowls from stumps through wood turning. As an interested beginner you can get a cheap set of chisels from Harbor Freight to do the job. But if you want to use the tools that the big accounts on Instagram use to create their works of art, you’ll have to pop for a premium brand like Robert Sorby and their titanium-nitride Turnmaster with tungsten carbide cutting head.
So where do you go to find categories, sub-categories and sub-sub-categories? Communities are a good place to start. Anywhere people organize to discuss their passions and hobbies can be a great source for ideas. There is a seemingly unending supply of obscure subreddits where users discuss their unique needs and preferred brands. Sites like subredditstats.com can help to identify groups that are gaining momentum. Meetup.org is another place to see how people self-identify around interests. This can be a good way to spot emerging trends to seek out new opportunities. Axe throwing, whiskey tasting and creating and ice carousels have only recently become relatively mainstream and each have their own accompanying set of specialized accessories.
Moving in and taking over
Once a community is identified, it’s best to create a product offering at the high end of the market to command the best prices, presuming you can demonstrate that your product is obviously much better than the others. But that is easier said than done, especially for lucrative niche markets. As an alternative, you can position yourself as the affordable version of an existing brand (like RTIC did for YETI) or create an ordering experience that’s faster or easier than the rest (like Bulk Reef Supply did for salt water aquarium hobbyists) or another way of differentiating from the current line up. The products may seem weird to the general public, but to the right audience they’re the stuff of dreams.
Podcasts continue to surge in popularity and content producers and sponsors are flocking to the medium. Calls to action for advertisers are a little different for audio and require some new ways of tracking. Here are a few observations for how podcast ads can be set up to be measurable so advertisers know what’s working and so podcast producers can convey the value they bring.
Audio CTA Examples
The Tim Ferriss show is a blockbuster in the podcast world and is known to drive huge sales. Jamie Foxx calls him ‘the Oprah Winfrey of audio” for that reason. Ferriss excels at quantifying things in general and his audio ads are no exception. He’s good at monetizing content in a way that’s not slimy. So it’s no wonder his shows provide plenty of good examples of smart CTAs and campaign attribution.
URL shorteners can make it easier to direct traffic verbally, especially if you’ve got a dedicated offer you’re trying to track. Tim Ferriss uses the obscure .blog TLD for short links to content on his site, which often augments the material available directly in the podcast episode.
He also sends people to response URLs that are set up just for him. That way the sponsor can note traffic being directed to this page in their web analytics tool and have a sense of how much the podcast ad is responsible for.
Sometimes it’s easier to direct people to search for a resource rather than try to recite a long URL over audio. Podcast hosts (or guests) can instruct listeners how to create a query that will work on Google or in an on-site search.
Maybe the most impressive example of this technique in action is when Seth Godin is a guest on a podcast. The host simply tells the audience to google ‘Seth’ and of course his prolific marketing blog shows up first. Being able to reliably tell people to just search for your first name is reserved for enormously well-known and reputable personalities, with loads of search-friend content online (i.e. Seth Godin.)
Podcast-specific discount codes/offers
This one isn’t specific to audio format but it’s especially important there. When sponsors are willing to attach an offer for new customers, making that offer code a vanity code allows for better attribution. Plus publishers appreciate having an exclusive offer to make to listeners versus repeating an offer that’s already readily available.
Fuzzy attribution works too
Not all results have to be quantitative. In addition to hard stats, podcasters can use publish dates as a way to note the influence of their ads on the audience. Noting the business results before and after the initial airing can be effective as long as the results are dramatic enough.
The Tim Ferriss Show often notes that products sell out quickly after being featured on the air. TV shows like Shark Tank also share the attribution challenges of being a broadcast medium and often airs updates to previous deals to reinforce the value of the tank.
Triggered memory storage for delayed responses
Podcasts are often consumed in a setting that doesn’t allow for immediate response. If you’re driving, exercising or raking leaves while listening, you’re not going to take action right away and are already distracted by your task. Using tricks to make it easy to mentally file the information for later use is essential. At a minimum, use repetition to ensure the CTA isn’t lost in the clutter.
User personas are great tools for focusing messaging and keeping your users’ motivations at the forefront when developing content and products. A classic way of displaying a user persona internally is through a visual poster that can be hung on a wall. To add more color, and to make things more practical, you can pull the profile off of the wall and onto the screen with web advertising.
The interest map
To start, create a new user profile on your OS. This will make it easy to switch profiles and not contaminate one group of data with another.
Then, start creating a digital footprint with your user’s pain points in mind. In the fictional example of Mary Manning, she’s a middle aged real estate agent who lives in Nashville. Based on her user persona, she may visit sites about marketing, look at products that she can use in her real estate career and of course do some social networking.
Creating click streams that advertisers will tap into will take some work. Spread the task over days or weeks to build a robust click stream. To make it easier for them to identify and target your persona, make sure to fill out profiles with the big data collectors like Facebook and Twitter. Retargeting campaigns are especially prevalent on the web so visit some content and product sites that may have a budget to lure you back. If you click on a web advertisement to begin a visit, you’re more likely to be tracked and put into a retargeting bucket.
Viewing the Results
After ‘Mary’ has made her interests and shopping patterns known, you can start to see how her world is impacted by other advertisements, providing great context for your own messaging strategy. Browsing general interest sites like local news pages and weather forecasts should start to reveal which companies are spending money to reach your ideal users.
After spending some time walking in Mary’s shoes, you might be surprised to learn which companies are dominating her attention, especially if they are not a direct competitor for your product or service.
Treat your personas’ digital footprints as assets, updating the stream once in a while. Then you can tap into a live picture of her world any time you need to, and get a real picture of her potential experience online, based on real (virtual) world conditions.
I came across a tactic worth testing and thought I’d share. For content marketers utilizing Pinterest, this simple tip could help boost click through rate from Pins and referral traffic to your site.
For brands showing their products in action in a Results Pin, try offering a small version on Pinterest, say 300 pixels wide, and holding back the high resolution one for your website. With a simple call to action in text, you can encourage users to view the bigger, nicer image hosted on your site. Those that want a good look at your beautiful image will need to leave Pinterest to get it.
On your site, you may choose to show your image on a page that includes call outs to your other content marketing (e.g. a gallery of similar images), links to the products featured in the image or simply your store’s site navigation.
I came across this example of price bracketing and thought it was inspired. Going beyond the good/better/best approach, they added a novel tactic to get the outcome they want.
Here’s the subscription page for Dollar Shave Club.
The center option is clearly bracketed between the super cheap version and the crazy advanced version. I normally wouldn’t consider a 4 blade razor… but it’s in the middle!
A closer look shows their tactic for nudging people thinking about the entry level option to the 4x blade: shipping costs.
If there’s a universal truth in e-commerce it’s that people hate to pay for shipping. Especially when the shipping is more than the product itself. Dollar Shave Club asks you to fill in a shipping address in a separate step before giving you the cost too, which reinforces the idea that it’s a separate cost from the product. As far as I could tell, the cost for shipping the cheap blade is a flat $2 regardless of the U.S. address.
So $1 razor plus $2 shipping equals 3 bucks. Even though the combined $3 price is less than the other options, the thought of two thirds of the payment going to shipping each month will rankle consumers, further motivating them to order the middle, more reasonable product.
When we talk about content marketing, marketers are usually referring to those ambiguously successful efforts like brand building, awareness and top of the funnel engagement. Efforts not accountable to sales numbers, of course. How about a form of content marketing that boosts the selling price of an item 9 times over? Check out this bandana for sale at the Austin airport.
There’s nothing to distinguish this bandana from one you can buy at a drug store for less than a dollar. Except for the packaging. Printed on low budget construction paper, the content turns an ordinary bandana into a cowboy bandana, perfect for business travelers looking for a last minute souvenir. (This is Texas after all.) Plus you get the list of all the amazing things you can do with the bandana which includes such helpful suggestions as ‘a sling for a broken arm’ and ‘a muzzle for a biting horse.’ It’s one of those things where you know it’s kind of lame, and the person you give it to knows, but it qualifies as an appropriate gift so you get credit anyways. In the end the ten cent piece of paper turns the $1 bandana into a $8.99 souvenir gift. Now that’s what I call content marketing with ROI!
It’s always fun to look at examples of successful campaigns and to learn from great persuaders. With Easter behind us a few days I thought we could look at one of the most successful speeches of all time: Peter’s address at Pentecost. He transformed the lives of thousands of people with one speech, amid extremely adverse conditions. Let’s take a look at how it happened.
First, a little background on the environment where this event took place. After Jesus was crucified, he rose and appeared to hundreds of people over at least a few weeks time. But the large majority of the population thought of Jesus as simply a wise teacher and a failed Messiah. They were probably aware of rumors of his ressurection but there was no real support of Christ as savior and there was certainly no ‘Christianity’ as a religion. In fact, Jesus himself instructed his followers to await the Holy Spirit before setting out to evangelize.
During the Feast of Weeks, Jews from dozens of countries gathered in Jerusalem to celebrate the harvest. It was during this time that the apostles received the Holy Spirit and began speaking in tongues to the crowds. The audience was amazed that they were hear the message in their own language. But rather than embracing this phenomenon as proof of the Lord’s involvement, they were confused and skeptical. Some were openly adverse to what was happening, heckling the speakers and accusing them of being drunk. It was in this environment that Peter delivered his presentation.
Acts 2:14-36 But Peter, standing with the eleven, lifted up his voice and addressed them: “Men of Judea and all who dwell in Jerusalem, let this be known to you, and give ear to my words. For these people are not drunk, as you suppose, since it is only the third hour of the day. But this is what was uttered through the prophet Joel:
“‘And in the last days it shall be, God declares, that I will pour out my Spirit on all flesh, and your sons and your daughters shall prophesy, and your young men shall see visions, and your old men shall dream dreams; even on my male servants and female servants in those days I will pour out my Spirit, and they shall prophesy. And I will show wonders in the heavens above and signs on the earth below, blood, and fire, and vapor of smoke; the sun shall be turned to darkness and the moon to blood, before the day of the Lord comes, the great and magnificent day. And it shall come to pass that everyone who calls upon the name of the Lord shall be saved.’
“Men of Israel, hear these words: Jesus of Nazareth, a man attested to you by God with mighty works and wonders and signs that God did through him in your midst, as you yourselves know— this Jesus, delivered up according to the definite plan and foreknowledge of God, you crucified and killed by the hands of lawless men.God raised him up, loosing the pangs of death, because it was not possible for him to be held by it. For David says concerning him,
“‘I saw the Lord always before me, for he is at my right hand that I may not be shaken; therefore my heart was glad, and my tongue rejoiced; my flesh also will dwell in hope. For you will not abandon my soul to Hades, or let your Holy One see corruption. You have made known to me the paths of life; you will make me full of gladness with your presence.’
Brothers, I may say to you with confidence about the patriarch David that he both died and was buried, and his tomb is with us to this day. Being therefore a prophet, and knowing that God had sworn with an oath to him that he would set one of his descendants on his throne, he foresaw and spoke about the resurrection of the Christ, that he was not abandoned to Hades, nor did his flesh see corruption. This Jesus God raised up, and of that we all are witnesses. Being therefore exalted at the right hand of God, and having received from the Father the promise of the Holy Spirit, he has poured out this that you yourselves are seeing and hearing. For David did not ascend into the heavens, but he himself says,
“‘The Lord said to my Lord, Sit at my right hand, until I make your enemies your footstool.’
Let all the house of Israel therefore know for certain that God has made him both Lord and Christ, this Jesus whom you crucified.”
Entering a chaotic situation, Peter took charge by quickly connecting to the audience, establishing an authority and by challenging them with an extremely confrontational style. By laying into his audience he ultimately won them over.
1. Finding common ground
Peter starts off by addressing his crowd as Jews, both native and foreign. Then he goes on to refer to Joel and David’s writings, both Jewish prophets that the audience would be well aware of. In a sense he’s getting the crowd around to his side by saying ‘we’re all Jews here, let’s talk plainly.”
2. Appealing to authority The first task for a persuasive speaker is to establish why the audience should care. Appealing to authority, what Aristotle called out as ethos, is a classic mode of persuasion. But since Peter lacked the recognition he needed to stand on his own credentials, he held up Jewish authorities of the past and the audience’s own experiences. He quotes passages that concern the last days, judgement and God’s promise to send a Messiah. These are topics that men not were not only aware of but anticipated intently. He then connects those familiar passages with current events. The men in that generation were witnesses to Jesus’s life and ministry. Peter is saying ‘don’t take my word for it, listen to Joel and David. And if that’s not enough, just think about what you’ve seen with your own eyes!’
3. Issuing a challenge
Rather than laying out a logical path for them to follow or presenting facts and letting the audience draw their own conclusions, Peter hits them over the head with their failure. The most difficult part of creating change is pushing through simple agreement, where the audience is smiling and nodding in their seats, but won’t wind up actually doing anything. Peter pulled it off by essentially calling his audience out. ‘The miracles and wonders that surrounded Jesus’s ministry should have made it plain that he was sent by God. But instead of receiving that gift, you put him to death.’ That kind of accusation would make indifference impossible.
The result of Peter’s arguments were just what he needed to create change. The audience recognized the problem and were ashamed enough to be open to a new direction. The last thing he had to do was to offer a tangible action that they could take right then. This part is not as tough as all the convincing, but it’s critical to sealing the deal. Peter is ready when they ask ‘what must we do?’ He tells them simply ‘repent and be baptized’ and ‘receive the Holy Spirit.’ He also offers the help and support they need to take that action. With such a simple way to get started, the audience responds in a big way.
Acts 2:37 says when they heard this, they were cut to the heart. I love that line. According to Luke’s account, over 3,000 men went from being confused skeptics that doubted Jesus’s ministry to committed believers willing to stick their necks out in front of their families and culture to follow Christ. It’s an amazing turnaround.
The other part of that process that I’ve left out, but that can’t be overstated, is the work of the Holy Spirit in working on hearts. No doubt Peter’s words alone would not have had the same effect. Being obedient to the Spirit’s leading, Peter was used in a dramatic way on Pentecost and provided a great blueprint for using persuasive rhetoric in a positive way: connect with the audience, establish why they should listen, make action urgent and have a simple way to get started.
When it’s your job to decide how to spend marketing dollars and your budget is not unlimited, options that are easily trackable to revenue tend to win out. That’s easy to understand; it feels safer to choose channels that you can prove were effective, or that at least didn’t lose any money.
When you can show that A caused B, the picture is simple and simple feels good. That’s one of the reasons why Google spends so much on reporting tools for its cash cow self-service ad platform. They want you to see the connection to revenue and feel content with your ad spend. It works too – Google pulled in nearly $10 billion last quarter.
Simple methods for lead acquisition are great, especially for products with a short sales cycle, but they’re not the whole picture. Just because an effort is not easily tracked doesn’t mean it can’t be extremely effective.
When attempting to break through the noise into a consumer’s consciousness, the deck is stacked against brands. Because of the onslaught of messages that we all get pounded with every day, defenses are up. Simply asking for a sale is not enough.
Long term efforts around awareness offer a way. They have gotten a bad name lately because they don’t always show up well on a dashboard. But planting seeds of recognition early in a buying process can get around ad-blindness and deliver big returns. It’s well known that word of mouth is the most persuasive form of endorsement and trust is usually credited as the reason why. And while it’s trust that enables a Five Guys fan to make an effective lunch recommendation to a coworker, one of the reasons why he’ll go along with it is this:
He doesn’t feel that he’s being sold anything.
Persuasion is most effective when it’s invisible. The marketer’s goal should be to arrive two steps before the discussion of products starts, shaping their methods for evaluation and scoring points before the overt game even starts. If done well, the audience draws their own conclusion based on subtle hints whose influence they weren’t even aware of.
As a bonus, many brands don’t have the resources or the guts to market this way, preferring to stick to methods that deliver a tidy ROI number within a short time span. The competition will be much lighter here. Plus, if you are fortunate enough to register a message within the brain of your target customer weeks or months before she needs to consider a purchase, you will benefit from the positive connotations of recognition when the memory pops back up in her mind.
Like the Bene Gesserit, your generous, friendly content will be subtly influencing under the surface. It doesn’t have to be as sneaky or manipulative either. One example from my kitchen happened at dinner the other day. My wife brought out a new marinade from Frontera Grill for our fajitas. When I saw his picture on the bottle, my mind jumped back to years before when I had seen some of Rick Bayless’s cooking shows on PBS. I never really loved that show in the first place but part of me was proud that I connected the dots and I was able to throw out a few things that I remembered from the show in conversation while we made dinner. The marinade’s quality bumped up a couple of notches before we even sat down to dinner and I would be more inclined to buy it again in the future.
Longer term campaigns are especially useful when:
There is a long time delay between purchases
It’s difficult to select a product without technical knowledge
Purchases aren’t planned ahead of time but are urgent (e.g. furnace repair)
There’s little to differentiate between products based on features
I’m all for accountability and love to eliminate efforts that aren’t defendable. Buzz building awareness campaigns have been derided lately for being fluffy and often for good reason. But to ignore long term messaging for lack of reporting is to miss out on a proven method of influence, even if it is a little harder to recognize.
Velaro and Site Tuners scheduled a webinar yesterday titled Improving Online Conversions By Building Trust and Personalizing Messages. Tim Ash was supposed to present but unfortunately the event was grounded because of technical issues and they wound up canceling the webinar.
There was a chat client within the presentation viewer and it didn’t take long for audience members to start cracking jokes. Watch as the audience turns on the presenters – here’s the chat transcript as it happened.
Monica T: Good evening Matt S: hello! Glenn M: or good morning depending on where you are calling in from. Bob H: hello Sam H: hello Monika S: Hello Chris R: Hi from Calif danna c: hello from Dallas Jim R: Hello from Texas Bas S: Netherlands Y A: Hello from TN Tom C: Los Angeles Glenn M: SF Bay Area Mark J: Hi from Las Vegas Steve W: Hello from PA Monika S: San Diego LIndsey K: Oakland, CA Chris W: hello from Utah Bridget S: Hello from Minneapolis Per H: hello from stockholm Justin M: Hi from San Diego flo b: hu from montreal Michelle K: Panama City, Panama Solon C: Hello from Irvine, CA Bob K: Hello from Atlanta rowe m: Santa Monica Renee B: Hello from Wisconsin Matt A: Hello from Optimizely in San Francisco! Richard A: Richard Ft. Lauderdale, FL Mike C: Hi from the moon M A: Hello from Roseville, CA. Wendy H: hello from Brentwood, TN Gerald B: Hello from Irving, TX Glenn M: Hey Matt Atlhauser. We love Optimizely. tal h: hi from Silicon valley, CA (san mateo) Matt A: Thanks Glenn! Bob H: I do not see a picture. has this started yet? James K: helloo from Chicagoland! David N: Unable to select Connect for internet audio M A: I keep being invited to choose a different audio device even though I can hear the elevator music. ROBERTO A: Hello to everyone from Italy! Wayne A: Helooo from Philly! Cindy T: Hello from sunny San Diego! Nell K: Hello all! Glenn M: @Matt – Tell Dan Prosper says hi. Joshua L: Hell from USA Michelle K: The system keeps telling me my passcode is invalid. Nicole v: Hi form Holland! Morgan S: Hello from very hot Atlanta. Alex K: HI from Canada Bas S: hi from holland as wel Bas S: Very bad sound here Alan M: Audio not working Marcos T: Hello from Sao Paulo/Brasil! Cindy T: nobody really talking yet i think danna c: audio not working Claudio C: hello from Rio de Janeiro, Brazil Chris R: i hear breathing / typing? Cindy T: i hear background sounds Joshua L: can not hear on the phone Chuck B: Hello from North Dakota Brian F: Hello from Massachusetts, USA ALICE S: Hello from Connecticut. Alan M: NO AUDIO Alex K: guys, be patient Nicole v: Something goes wrong there tal h: no sound , no picture .. is that what should be now ? Bas S: any video streaming or just audio ? Chris R: chillax N S: no audio won’t connect corey s: is anyone speaking yet Solon C: this isn’t working…..just hear background noises Alan M: any plans to fix the audio Tim B: Are we supposed to be hearing anything yet? Monica T: no audio, no video t r: i hear crickets in chicago Matt S: can’t hear anything either Chris R: same crickets in LA Dan A: My trust is waning Wayne A: whoa, this is soo informative! Glenn M: I am seeing session dtails and how to listen. sound is nothing but it seems to be working as I am hearing person breathing and now talking in background. Suzanne G: i can hear Clare Bil G: I just heard, “Can you go find out if Michael can hear me?” Claudio C: We can hear someone speaking Joshua L: same in Baltimore Chris R: Tim rocks… he’ll make it happen Tim B: We can hear you, mysterious lady. adina t: I think I can hear Clare too LIndsey K: no audio Michael S: I was able to hear also Joshua L: no audio M A: I’m not hearing anything anymore. Chris R: we have audio, no one is talking… Monika S: no audio t r: I hear nothing danna c: no audio here Michael S: I am on the phone Michelle K: Hellloooo, can’t get into the teleconference, it keeps telling me I have the wrong passcode. corey s: patience fellow listeners luis h: Can’t hear anything ROBERTO A: Sorry, I heard the music before but I don’t hear nothing since music stopped tal h: somethings happening Jelena U: wow, here it is Chris R: let there be slides Tim B: Michelle Korn, can you stream it online? Claudio C: I can see a black screen now Lynn G: is there audio through the computer or do you need to call in? Glenn M: So a priest, a minister and a rabbi walk into a bar . . . ALICE S: isn’t this fun! Sultan G: no audio here in Canada Suzanne G: ditto Chris R: lol Glenn Nicole v: whoohooo!! Michelle K: I’d have to try w/ my laptop as I don’t have my speakers hooked into my desktop. Krissy M: way better than working t r: I have a picture of the presentation but it sounds like some one is talking underwater. Margaret M: i agree ROBERTO A: Apollo 13, can you hear me? Monica T: no audio Claudio C: This webmeeting was sscheduled to start at 3:00pM EST… Joshua L: I can not hear Alan M: just background noise M A: I have video and background noise but no speaking. Jim R: Houston we have a problem N S: still no audio only visual flo b: no audio Jim D: No one is talking yet! Joshua L: same Brian P: say something so I know if I have audio or not…. Wendy H: just background noise luis h: I hear some heavy breathing Alan M: so much for velaro adina t: did you start the presentation? Casey M: Hello everyone and welcome to the webinar. We are having some difficulty but hope you will hang in for a couple minutes while we work things out. Glenn M: @Roberto. Houston, we have a problem. Claudio C: It’s already 3:07 PM E.ST chris m: Speaker:can you speak. I think it is working.. say few words Jo G: hoping for a replay with all the trimmings Tim B: Luis, luck you. Nell K: Fix the audio. Alan M: signing off soon Joshua L: I can hear in the backround Chris W: No sound! Jared S: alot of energetic fingers for this point in the afternoon Jim D: I can definitely hear people moving around in the background. luis h: Yep, bkgnd noise Claudio C: Good luck Krissy M: writing notes for my boss is going to be epic Jo G: yay for followup! Cindy T: is somebody supposed to be talking? Pat T: I cannot hear anything… Wendy H: the slides are moving but no one is talking Alan M: Is any one reading this Chris W: I hope they do a recording of this that works M A: Just heard phone tones adina t: I can not hear you too Lynn G: is there audio through the computer? Sultan G: chocking sound! Florence A: I can not hear anything Kevin C: heard you Chris R: yes, now Suzanne G: yes Claudio C: Tim Ash rocks! Bil G: no one can hear anything M A: Heard her Brian P: I hear you! Sultan G: we can hear you Matt S: heard that Debra C: yes now luis h: yes Robert P: we have sound Molly T: I heard you. adina t: yes now I heard you Flavia C: yes Jo G: heard something Krissy M: we hear you Glenn M: heard that Chris R: heard woman… Solon C: i heard you Justin M: yes Nicole v: no we do Tim B: Let’s all just be patient. =) James K: Audio works via phone here.. Joshua L: i heard that Alan M: Can not hear – lots of background noise t r: Just heard clare danna c: heard you M A: No more talking? Em L: i just heard something Mike C: heard it now Debra C: now nothing…. Jared S: we have a caffeine pandemic on our hands in the chat room Chris R: mysterious woman, say something Alan M: are you planning to reschedule Vladmir D: Greetings from mother Russia Brian P: its gone now adina t: But I think you should start from the begining Edna C: greatings from MEXICO ML O: Just heard, “Q”, you can’t hear me at all on the phone line but not my computer speakers. Joshua L: same luis h: Can you hear me now? haha Sam W: Please speak again chris m: Clare. we can hear U .. Kristen W: We have no audio either! Jo G: lol luis Florence A: I hear a droning sound Nina D: I see about our presenters but can’t hear anyone, hear something though ML O: No, can’t hear luis. Mike C: Clare? U there? John M: I think they need some audio optimization ROBERTO A: I heard a voice! The voice told me to go through the desert and save the people of Las Vegas from perdition… chris m: say something in French Vladmir D: I hear nothing Monica T: No audio. Sorry guys, I’m off to watch CSI. Tim B: ML, you need to have things turned WAY UP on the comp speakers. Gert C: Greetings from Dallas! No audio… Chet F: #technology Joshua L: i herd clare Jason S: i hear some typing Michelle K: Hello luis h: Merde! That’s French for “I can’t hear anything” Jim D: It’s like somone’s laptop is the live mic, not the one they think is live Chris R: i’m not trusting the “building trust” webinar… Dan L: WUK? Viki B: lol luis h: hahaha Michelle K: I can’t use my laptop, b/c it knows I’m in session on the desktop. Jane D: no audio via internet connection and just called in to the dial in number as well, still no audio. 10 minutes later……… Michelle K: Why won’t your teleconference work??? John M: The audio may need some “tuning” John H: Hi from Oklahoma Vladmir D: Time to hit the bottle again Dan L: This is my favorite webinar ever!! ML O: Again, just faint background noises of people working… Jared S: #office_space baseball bat to computer screen Michelle K: And I don’t want to shut it down on my desktop b/c who knows if I’ll even get back. Alan M: This is not “Humanizing the Online exsperience” Michelle K: LOL Brian P: Hellllooooo? Bueler….Bueler…. Chris R: i have audio running on pc and phone, neither is working Jason W: wonder if this is cheaper than go2meeting ML O: with the person typing the loudest/closest. M A: @Vladimir, are you still in Odessa? Vladmir D: In Russia, webniars come to you Chet F: haha ALICE S: I am learning so much. Carolyn R: Not building much trust here Gert C: I truly understand mechanical errors from all my own presentation goof-ups. LOL
I guess that’s what you get for trying to offer some free content! I’m hoping they reschedule so we can hear what they had to say but had to share the comments from the peanut gallery.